Shipping & returns

We post your card within 2 business days after you publish your page. Your page is what the card opens, so we write your page onto the card and check it before it goes in the post.

After you order, we email you a private link to create your page. Take your time: the card is posted once you tap “Publish my page”, and you can keep editing the page after that with the same link.

Delivery usually takes 2–6 business days after posting (Australia Post standard letter).

Australia Post can take longer in busy periods, such as the weeks before Christmas and Valentine's Day, and to some regional and remote areas. If you have a date in mind, publish your page early.

We email you as soon as your card is on its way.

Enter their name and address as the shipping address at checkout and we'll post the card directly to them. Because we only post it once your page is published, it opens your story the moment it arrives.

We currently ship within Australia only.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. If your card arrives damaged or doesn't open your page, email us at info@lumierecard.com with your order number (a photo helps if it's damaged) and we'll put it right.

If your card hasn't arrived or something isn't right, email us at info@lumierecard.com with your order number and we'll help. See also our terms.